At Onyxe Alpina, we value the privacy of our customers and are committed to protecting your personal information. This privacy policy outlines how we collect, use, and protect your personal data when you visit our website and make purchases from our ecommerce store.
Information We Collect
When you visit our website, we automatically collect certain information about your device, including your IP address, browser type, and operating system. We also collect information about your browsing behavior on our website, such as the pages you visit and the links you click on. If you choose to make a purchase from our ecommerce store, we will collect additional information from you, including your name, email address, shipping address, and payment information. This information is necessary for us to process your order and fulfill your purchase.
How We Use Your Information
The information we collect from you is used for the following purposes:
- To process and fulfill your orders: We use your personal information to process your orders, ship your purchases, and provide you with customer support.
- To improve our website and services: We analyze the data we collect to improve our website’s functionality and user experience. This includes optimizing our website’s performance, identifying and fixing technical issues, and understanding how our customers interact with our website.
- To communicate with you: We may use your email address to send you order confirmations, shipping notifications, and other important updates related to your purchases. We may also send you promotional emails and newsletters if you have opted in to receive them.
- To prevent fraud and protect our website: We may use your personal information to detect and prevent fraudulent activities, unauthorized access, and other security threats to our website.
Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Third-Party Services
We may use third-party services, such as payment processors and shipping companies, to fulfill your orders and provide you with a seamless shopping experience. These third-party services have their own privacy policies and we recommend that you review them before providing any personal information.
Cookies
Our website uses cookies to enhance your browsing experience and provide you with personalized content. Cookies are small data files that are placed on your device when you visit our website. You can choose to disable cookies through your browser settings, but please note that some features of our website may not function properly if cookies are disabled.
Data Security
We take the security of your personal information seriously and have implemented measures to protect it from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your data.
Children’s Privacy
Our website is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately so that we can delete the information.
Changes to this Privacy Policy
We reserve the right to update this privacy policy at any time. Any changes will be posted on this page and will become effective immediately. We encourage you to review this privacy policy periodically to stay informed about how we are protecting your personal information.
Contact Us
If you have any questions or concerns about this privacy policy, please contact us at [email protected]. We will do our best to address your concerns and resolve any issues in a timely manner.
By using our website and making purchases from our ecommerce store, you agree to the terms outlined in this privacy policy. If you do not agree with any of these terms, please do not use our website or provide us with your personal information.